Frommer's Interactive Travel Guide Readme File Welcome to Frommer's Interactive Travel Guide. Please read the information below for simple instructions on installing and running Frommer's Interactive Travel Guide on your PC computer running Microsoft(r) Windows(tm)3.1 or Windows(tm)95. System Requirements Minimum Configuration 486/33 MHz 8MB RAM 256 colors/640x480 resolution Windows 3.1 QuickTime for Windows 2.0.3 (Included) Double Speed CD-ROM drive Windows compatible sound card External self-powered speakers or headphones Recommended Configuration Pentium CPU 12MB RAM 256 colors/SVGA/640x480 resolution Windows 3.1 or Windows95 QuickTime for Windows 2.0.3 (Included) Quad Speed CD-ROM drive Windows compatible sound card External self-powered speakers or headphones Ink Jet or Laser Printer Installation Install the Frommer's Interactive Travel Guide using the instructions included with the CD-ROM. QuickTime for Windows Installation The Frommer's Interactive Travel Guide requires installation of QuickTime for Windows for proper playback of music, videos and photos. We strongly recommend that you install QuickTime for Windows 2.0.3, which is provided on the Frommer's Interactive Travel Guide CD-ROM drive. QuickTime for Windows 2.0.3 can be installed during the Frommer's Interactive Travel Guide installation process or at anytime after the application is installed. The QuickTime for Windows 2.0.3 installer will search for existing versions of QuickTime for Windows and will provide you with the opportunity to quit the installer, if QuickTime for Windows 2.0.3 is already loaded. If an old version of QuickTime for Windows is detected and replaced, you must restart Windows before loading Frommer's Interactive Travel Guide. If you do not restart Windows, Frommer's Interactive Travel Guide will display a General Protection Fault. Help Frommer's Interactive Travel Guide includes "context sensitive" help for every screen. When using the Frommer's Interactive Travel Guide, just click the "?" button and instructions will appear. Known Conflicts The Novell CD-ROM driver, NWCDEX.EXE is not compatible with QuickTime for Windows. The driver will produce an "Integer divide by Zero" error. The Microsoft MSCDEX.EXE CD-ROM driver provided with Windows 3.11 can be used in place of the Novell driver. Technical Support For 24-hour technical support, call Starpak at (970) 339-7137. Please have the following information available when you call: * Product Name * Model, total memory and configuration of your computer * Any additional system information, such as type and make of your monitor, video card, printer, modem and external CD-ROM drive. * Operating System version number (i.e Windows 3.1) * Description of your problem We have included a file on the Frommer's Interactive Travel Guide CD-ROM which provides information on your computer. The folder cdmatch contains a small program called cdmatch. It is strongly recommended that you have a print out or screen display of this information available during any calls to Tech Support screen For more information on other CD-ROM titles by Macmillan Digital USA, check out our World Wide Web site at http://www.macdigital.com. Installation Problems "Installation fails because Windows cannot create a program group." In Windows 3.1, you can only have 40 Program Groups at one time. Try removing unnecessary Program Groups and reinstall Frommer's Interactive Travel Guide. "Divide by Zero error while installing QuickTime." This message means the system has run out of DOS memory. Try booting from a floppy disk with minimal autoexec.bat and config.sys, then install QuickTime. Once QuickTime is installed, restart your computer in the normal fashion. "The QuickTime installer cannot delete VIEWENU.DLL (an icon file for the Viewer Windows item) because it is "in use." Quit the QuickTime installer, leaving a partial, incomplete install. Restart Windows and reinstall QuickTime. Problems with QuickTime Movie playback within Frommer's Interactive Travel Guide. "Movies are not playing smoothly, frames are dropping out, etc." Your software CD-ROM caching may be interfering with QuickTime's' internal caching. Turn off external caching (for example, SmartDrive.) Refer to your DOS manual for help with SmartDrive. "Your audio or video drivers may be out of date." Turn the volume all the way down during playback of Frommer's Interactive Travel Guide. If the video plays smoothly without the sound, then the problem probably resides with your sound or video card. Refer to the instruction manuals for these cards for help diagnosing and resolving driver problems. Obtain the latest drivers for your sound and video cards from the manufacturers. "Virtual memory may be interfering with QuickTime's' internal caching." Turn off virtual memory. "You may be using the Microsoft Speaker driver which does not allow sound and video to play at the same time." Contact your computer hardware manufacturer or Microsoft for information on replacement drivers. "Your computer may not be running in Turbo mode." Make sure the turbo button on the front of your computer is on. "There may be a DMA conflict between hardware components in your computer" Reconfigure the drivers for your hardware so there are no overlapping DMA assignments. Refer to the instructions/manuals for your hardware components for help with reconfiguration. Note: The Frommer's Interactive Travel Guide is designed for optimal viewing at 640 x 480.